Shipping & Delivery Terms and Conditions

Welcome to Montaigne Place. As Nigeria’s premier destination for luxury cosmetics, fragrances, skincare, lifestyle products, and spa & wellness services, we are committed to delivering your exquisite purchases with the highest level of care and efficiency. By placing an order with us, you agree to the following Shipping & Delivery Terms and Conditions.

1. Order Processing and Dispatch Business Hours: We ensure prompt delivery, dispatching all orders within 48 hours for deliveries within Lagos and within 72 hours for deliveries outside Lagos. This commitment guarantees a reliable and efficient shopping experience, wherever you are

Dispatch Timeline: The delivery timeline begins once your order has been dispatched.

2. Delivery Service Trusted Partnership: We are proud to partner with DHL to ensure the safe and timely delivery of your orders across Nigeria, including Lagos, Abuja, Port Harcourt, and other major cities.

Delivery Fees & Estimates: Delivery fees and estimated delivery times will be provided at checkout, based on your order value and destination. Please note that we are currently finalizing our pricing details to ensure competitive and transparent rates.

3. Signature Requirement and Alternate Delivery Secure Delivery: For your security, all orders require a signature upon delivery. Please ensure that someone is available at the delivery address to sign for your order.

Alternate Recipient: If you are unavailable, kindly provide an alternative authorized recipient (e.g., colleague, neighbor, or family member) during checkout.

4. Delivery Schedule Operating Days: Deliveries are carried out on business days (Monday to Friday), excluding weekends and public holidays.

Timely Service: While we strive to meet our delivery estimates, please be aware that unforeseen circumstances may occasionally affect delivery times.

5. Inspection, Damages, and Shortages Upon Delivery: Please inspect your order upon receipt to ensure that it is correct and in good condition.

Reporting Issues: Any shortages, damages, or discrepancies must be reported to our Customer Service Team on the day of delivery.

Liability: If an item is damaged or the wrong product is dispatched, Montaigne Place will take responsibility for a replacement or refund, provided that evidence is immediately sent to our Customer Care team. Please note, Montaigne Place is not liable for any damage or loss once an order has been received in good condition.".

6. Order Redirection and Cancellations Finalization: Once an order has been dispatched, we are unable to redirect or cancel the delivery. Please review your order details carefully before confirming your purchase.

7. Amendments to Terms Montaigne Place reserves the right to update these Shipping & Delivery Terms and Conditions at any time. Any changes will be reflected on our website and will take effect immediately upon posting.

8. Contact Us For any queries or concerns regarding shipping and delivery, please contact our Customer Service Team:

Email: hello@montaigneplace.com Phone: +234 7074814759

For details regarding our Returns & Refunds policy, please refer to our dedicated Cancellation & Refund page.

Thank you for choosing Montaigne Place. We look forward to serving you with an exceptional luxury shopping experience.